Overview of OpenAI within Zendesk Services

As detailed in the Sub-processor Policy, Zendesk engages OpenAI, L.L.C. ("OpenAI") as a sub-processor to support certain features and functionality within the Zendesk Services.

Important information about OpenAI

Data Processing and Hosting

OpenAI processes data to provide certain generative AI functionality within the Zendesk Services.

Please note that Zendesk leverages OpenAI’s 'Zero Data Retention' model for current OpenAI-powered features, meaning no data will be stored by OpenAI following the delivery of the output. See the table below for more information.